{"id":389,"date":"2025-12-29T10:54:23","date_gmt":"2025-12-29T10:54:23","guid":{"rendered":"https:\/\/dev.crireels.com\/?page_id=389"},"modified":"2026-01-03T12:17:08","modified_gmt":"2026-01-03T12:17:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/crireels.com\/?page_id=389","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-inter-font-family has-global-padding is-layout-constrained wp-container-core-group-is-layout-60aa6ae6 wp-block-group-is-layout-constrained\" style=\"min-height:0px;margin-top:0;margin-bottom:0;padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.392), 18px);\">\n<h3 class=\"wp-block-heading has-large-font-size\" style=\"padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--30);font-style:normal;font-weight:600\">Frequently Asked Questions<\/h3>\n\n\n            <div class=\"qae-faqs-container qae-faqs-toggle-container\">\n\t\t\t\t\t\t\t<ul class=\"qe-faqs-filters-container\">\n\t\t\t\t<li class=\"active\"><a class=\"qe-faqs-filter all-faqs\" href=\"#\" data-filter=\"*\">All<\/a><\/li>\n\t\t\t\t<li><a class=\"qe-faqs-filter\" href=\"#general\" data-filter=\".general\">General<\/a><\/li><li><a class=\"qe-faqs-filter\" href=\"#technical-support\" data-filter=\".technical-support\">Technical Support<\/a><\/li><li><a class=\"qe-faqs-filter\" href=\"#troubleshooting\" data-filter=\".troubleshooting\">Troubleshooting<\/a><\/li>\t\t\t<\/ul>\n\t\t\t\t\t<div id=\"qaef-426\" class=\"qe-faq-toggle general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I become a distributor \/ reseller?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">We are always willing to grow our business and are open to discuss new avenues of distribution. Please contact our sales team and provide them with your company information and we will call you back to discuss this in more detail with you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-392\" class=\"qe-faq-toggle general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Can I buy hose reels direct from you?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">We sell through a network of carefully selected distributors, catalogue houses and OEM clients. However, if you have and questions and wish to purchase a hose reel please call our sales team and we can offer advice and the best matched distributor for your needs<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-425\" class=\"qe-faq-toggle general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do you have a printed catalogue?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Yes we do have a printed catalogue, but as technology has outpaced print, we find that our website is the best resource for up to date and accurate information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-423\" class=\"qe-faq-toggle technical-support\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do you install your hose reels?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Depending on the application\/ project we can appoint a service agent who can support you with the installation of your reel. However, we do not have a team of installation engineers available on a day to day basis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-424\" class=\"qe-faq-toggle technical-support\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do you repair\/service your reels?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">We can offer an in house repair service on most reels but it always depends on specific circumstances. Please call our sales team to find out if your reel can be repaired by us. You will be issued with a returns\/ repair number and your reel(s) would need to be sent to us for a final assessment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-405\" class=\"qe-faq-toggle technical-support\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Do you supply spare parts?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Spares are available for all our reels please call our sales team and we can quickly let you know where to get them from.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-432\" class=\"qe-faq-toggle troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Hose will not retract or does not retract fully\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-13249a8954783416dce76e5e828e93c0\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">The inlet connection is rigid (non flexible)<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">A rigid inlet connection can cause excessive binding on the shaft and hub bearings.The extra friction causes the reel to not or only partially retract the hose. A rigid connection is also one of the main causes of leaking swivels. It will also void the manufacturers warranty.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-47b3d179cd6faaad12e1aa6cc24f1a94\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">The hose reel is mounted at a height of more than 5 metres.<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">If the reel is mounted more than 5 metre high, the drive spring may not have enough strength to pull in the weight of the hose. Reduce the height of the mounted reel or contact our customer support team for advice.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-a48d8b76bffeda51a016cb792138eb12\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">The hose reel is installed on an uneven surface<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">if the reel is bolted down to an uneven surface, this could distort the frame causing a bind on the main support shafts thus restricting the smooth retraction of hose.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-381da02cd292955ac3f392b3abcc00eb\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">There is not enough spring tension<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Please contact our customer service team. They are best placed to advise you on how best to re-tension your reel and remedy the problem. Please note that over-tensioning of the drive spring can lead to premature failure of the spring. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-458\" class=\"qe-faq-toggle technical-support\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> Media Compatibility Chart\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t<h2 id=\"tablepress-1-name\" class=\"tablepress-table-name tablepress-table-name-id-1\">Media Compatibility Chart<\/h2>\n\n<table id=\"tablepress-1\" class=\"tablepress tablepress-id-1\" aria-labelledby=\"tablepress-1-name\" aria-describedby=\"tablepress-1-description\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\"><strong>PRODUCT TO BE HANDLED<\/strong><\/th><th class=\"column-2\"><strong>BUNA &amp; NITRILE<\/strong><\/th><th class=\"column-3\"><strong>EPR &amp; EPDM<\/strong><\/th><th class=\"column-4\"><strong>VITON\u00ae &amp; FKM<\/strong><\/th><th class=\"column-5\"><strong>AFLAS\u00ae<\/strong><\/th><td class=\"column-6\"><\/td>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Acetylene<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">X<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Air &amp; Water (Below 0<sup>c<\/sup>)<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Air &amp; Water (90<sup>c<\/sup> &#8211; 150<sup>c<\/sup>)<\/td><td class=\"column-2\">3<\/td><td class=\"column-3\">2<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Air &amp; Water (150<sup>c<\/sup> &#8211; 200<sup>c<\/sup>)<\/td><td class=\"column-2\">4<\/td><td class=\"column-3\">4<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">2<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Antifreeze<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Fuel<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">4<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">2<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Hydrochloric Acid<\/td><td class=\"column-2\">2<\/td><td class=\"column-3\">2<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-9\">\n\t<td class=\"column-1\">Oil<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">4<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-10\">\n\t<td class=\"column-1\">Natural Gas<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">4<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">X<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-11\">\n\t<td class=\"column-1\">Nitrogen<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">X<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-12\">\n\t<td class=\"column-1\">Oxygen (90<sup>c<\/sup> &#8211; 150<sup>c<\/sup>)<\/td><td class=\"column-2\">4<\/td><td class=\"column-3\">4<\/td><td class=\"column-4\">2<\/td><td class=\"column-5\">X<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-13\">\n\t<td class=\"column-1\">Oxygen (Cold)<\/td><td class=\"column-2\">2<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-14\">\n\t<td class=\"column-1\">Pesticides<\/td><td class=\"column-2\">2<\/td><td class=\"column-3\">4<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-15\">\n\t<td class=\"column-1\">Steam (Below 200<sup>c<\/sup>)<\/td><td class=\"column-2\">4<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">4<\/td><td class=\"column-5\">2<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-16\">\n\t<td class=\"column-1\">Sewage<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<tr class=\"row-17\">\n\t<td class=\"column-1\">Sea Water<\/td><td class=\"column-2\">1<\/td><td class=\"column-3\">1<\/td><td class=\"column-4\">1<\/td><td class=\"column-5\">1<\/td><td class=\"column-6\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<span id=\"tablepress-1-description\" class=\"tablepress-table-description tablepress-table-description-id-1\">1 = We can recommended these seals for this liquid or gas<br \/>\n2 = These seals will perform well but may wear quicker than seal marked (1)<br \/>\n3 = These seals have preformed poorly and may cause leakages<br \/>\n4 = We do not recommend these seals for this liquid or gas<br \/>\nX = Unknown<\/span>\n<!-- #tablepress-1 from cache -->\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-441\" class=\"qe-faq-toggle troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> My hose reel will not retract and is locked into position (lock out).\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">This happens when the latch mechanism is engaged whilst the hose is fully extended and the drive spring if coiled tight with no more turns left to unlock the reel. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This can happen on certain models and it is caused by the U-bolts on the drum assembly not being in the correct position. Reposition the U-bolts in the correct position. If the problem continues, please contact our customer service team for advise.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-440\" class=\"qe-faq-toggle troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> My spring retractable reel will not lock in place properly\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">This could indicate a broken latch spring, a bent or won out latch pawl or a faulty\/worn out latch plate. The faulty parts will. need to be replaced. Please contact our customer service team for advise. <\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-436\" class=\"qe-faq-toggle troubleshooting\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> The swivel is leaking\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-33bdb172588240f48ee55606e8c0a328\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">The &#8220;O&#8221; ring is worn or the &#8220;O&#8221; ring material is not compatible with the material handled.<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Verify the &#8220;O&#8221; ring material is suitable for the current application (see media compatibility chart). If needed, replace the &#8220;O&#8221; ring.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-5a2068ae1342788b3232e19edea0ace1\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">One of the backup rings are missing or are in the wrong position. <\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Verify if all the backup rings are in place and are in the right position. Replace &#8211; reposition where needed.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-65194a4f127fa09124d59ca615ba587e\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Threads are incompatible, not enough thread sealant is being used or the connection need further tightening.<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Please verify connection threads are compatible and you are using the correct thread sealant. Use sufficient thread sealant if and where required (please note that not all connections require the use of sealant). Try to tighten the connection with a wrench, but be carefull to not overtighten.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-5197396fff4aef8bd6c55cda36e6c915\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">The inlet connection is (semi) rigid<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">A (semi) rigid inlet connection can be a direct cause of leaking, but can also cause excessive wear on the internal &#8220;O&#8221; rings. Furthermore, it leads to excessive friction and binding on the main shaft and supporting hub and bearings. A non-flexible inlet connection void any warranty.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading has-text-color has-link-color wp-elements-697378b8ff273e6ee6447c6714e11bb2\" style=\"color:#021a4f;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.098), 15px)\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-9\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">The working pressure\/temperature exceeds the recommended working pressure\/temperature of the hose reel.<\/span><span class=\"wp-block-accordion-heading__toggle-icon\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Please contact our customer support team for advise. Make sure the working pressure\/temperature does not exceed the factory recommended pressure\/temperature.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div id=\"qaef-429\" class=\"qe-faq-toggle general\">\n\t\t\t<div class=\"qe-toggle-title\">\n\t\t\t\t<h4>\n\t\t\t\t\t<i class=\"fa fa-minus-circle\"><\/i> What is the warranty on your products?\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t<div class=\"qe-toggle-content\">\n\t\t\t\t\n<p class=\"wp-block-paragraph\">Our products come with a 2 year limited warranty. Please see our warranty page for more details. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t            <\/div>\n\t\t\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"secondary-page","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-389","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"crireels2025","author_link":"https:\/\/crireels.com\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Frequently Asked Questions","_links":{"self":[{"href":"https:\/\/crireels.com\/index.php?rest_route=\/wp\/v2\/pages\/389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crireels.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crireels.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crireels.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crireels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=389"}],"version-history":[{"count":41,"href":"https:\/\/crireels.com\/index.php?rest_route=\/wp\/v2\/pages\/389\/revisions"}],"predecessor-version":[{"id":1286,"href":"https:\/\/crireels.com\/index.php?rest_route=\/wp\/v2\/pages\/389\/revisions\/1286"}],"wp:attachment":[{"href":"https:\/\/crireels.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}